Shipping policy

Shipping Policy

Processing & Shipping Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Shipping times vary depending on your location:

• Domestic (Australia): 2-7 business days

• International: 7-21 business days (varies by destination and customs processing).

• You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Free shipping may be available for orders over a certain amount (check promotions at checkout).

International Shipping

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Shipping times may be affected by customs delays, which are out of our control.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.

• If you haven’t received your tracking information within 3 days of purchase, please contact us at:  accounts@athleticacollective.com

Lost, Stolen, or Delayed Packages

• We are not responsible for lost, stolen, or delayed packages once they have been shipped.

• If your package is marked as “delivered” but you haven’t received it, please check with your local courier or neighbour's before reaching out to us.

Address & Order Modifications

• Please double-check your shipping address before placing an order.

• We cannot modify or cancel orders once they have been processed.

Returns & Exchanges

• If you need to return or exchange an item, please refer to our Return Policy 

For any shipping-related inquiries, feel free to contact us at accounts@athleticacollective.com